The collection of information after an accident is normally a time consuming and tedious process for both the claimant and the insurance company. With the combined solution, customer care representatives are able to send upload links directly to a claimant when they call in to report an accident. The claimant can then submit images and videos of the accident directly to the insurer moments after the accident happens. The media files are then automatically ingested into IBM Case Manager 5.2.1, ensuring the timely and accurate capture of more data relating to the accident.
"This is an integral part of our solution which enhances the end customer's ability to self serve. In a simple and quick way, an end customer can provide additional information to their insurance case and speed up its processing time. We at Elinar look forward to working with 10Duke on delivering this to customers." said Mikko Hörkkö, CEO of Elinar
"We are excited to integrate File+ into IBM Case Manager 5.2.1. This combined Elinar solution now gives a much simpler way for information to be transmitted to insurers directly from the scene of an accident, allowing insurers to get accurate information and helping the claimant get a timely response," said Ilkka Lähteenoja, Director of Business Development at 10Duke.
To learn more about the Elinar 10Duke solution, please visit www.elinar.fi/wps/portal/Elinar.com/Demos/...
To learn more about File+, please visit www.10duke.com/products/filePlus/