To build or buy a license manager - that is the question all growing software vendors will face. We wrote a blog about this huge decision with the pros and cons of both options, to help you make an informed decision.
Software is a ubiquitous part of running a modern business. Deciding on the right mix of software tools and services to use that help move your business forward is no easy task. Not only do they have to be fit for purpose but they also have to fit clearly and cleaning into the mix of other tools and processing within your business.
If you are a software publisher with in-house software engineering skills, the problem is made all the more difficult by the fact that you can build the tools that you need to move your business forward, rather than buying them from a 3rd party vendor.
But should you?
The Buy vs. Build conundrum is seemingly a difficult one to resolve and it is a common one when it comes to deciding whether to build or buy your own software license management tool. This post is designed to help you think through the pros and cons of each approach.
A software license manager is a digital tool that empowers independent software vendors or other organizations to control access to the software applications, devices, data or technical services that they provide to customers.
A good software license manager a) ensures that customers are in compliance with their terms, under which they licensed an application b) is easy to configure and deploy and c) is easy to manage for both licensor and licensee.
No matter the size of your operation, and depending on the quality of your license management tool, the cumulative cost of managing licenses, on-premise license servers, keys and support requests can quickly add up. Ensuring that your business has a fit-for-purpose license manager in place can have a massive impact on your business both in terms of running costs, and enabling frictionless revenue growth.
The build-it option involves either a) contracting a software development house to build a software licensing platform to fit your specific requirements and business case or b) using your own internal engineering resource to build it.
The benefits that accrue from building your own solution include:
Specificity: If scoped correctly, the delivered software will fit your requirements and prove to be fit for the key purpose you selected it for.
Modernity: Developing a fresh system will let you integrate new tech advancements and standards with greater ease than retrofitting them to an established tool.
Ownership: if you built it, you own it, great!
Internal Cost: The development of a software tool is a gruelling, time-consuming and exacting process. If this is being developed in-house, this can burn precious engineering resources and pull members of your team away from progressing on your own apps. If it is outsourced, you will nevertheless rely on internal resources to specify the solution, project manage its delivery and then test the subsequent delivery. All of this pulls resources away from other task your team could be working on.
Ongoing Support: Once the solution is built, it needs to be extensively tested, debugged and patched to keep it fit for purpose. And new feature requests will emerge from within the rest of your business that will have to be specified, estimated, prioritized, developed and tested. While this lets you keep full oversight of the system, it will continue to burn resources and can cause a logjam with your work, particularly if your ‘core’ business is selling other software applications to customers
Risk: Developing any piece of software is as much of an art as a science. If you do not scope out the project properly, validate your design and test thoroughly, it can result in the delivery of a platform that does not optimise your processes or may even make things more difficult than when you started!
The alternative to building your own software license manager is of course to buy an off-the-shelf solution from a third-party vendor. In this scenario too there are pros and cons and here we try to objectively summarize them:
Ease of Use: Working with your provider will allow you to ensure that most if not all of your requirements are met. Off the shelf license managers are built and ready to go, perhaps involving some integration. But they should get you up and running more quickly than building your own solution.
Leading edge features: any solution worth its salt should be well suited to both your needs as a customer and also the needs of the companies to which you sell licenses. A 3rd party solution should give you access to the best license management features in the market so that you are able to most efficiently sell your products with the least amount of hassle.
Lack of Maintenance: depending on the license terms of the license manager you go for, maintenance should not be an issue, particularly with the rise of cloud-based license managers that are provided on a SaaS basis. The vendor worries about maintaining and upgrading the product so you don’t have to.
Expertise and guidance: Choosing a tool from an experienced vendor means that you will be able to make use of their specialised experience and pick out a tool that best addresses your requirements. This can help deal with a number of pain points, including:
● User migration
● Organization migration
● License/entitlement migration
● Incorporating any user authentication layer and MFA
● Connecting to other business systems such as CRM, ERP or business intelligence tools
● Understanding and analyzing user behavior and license usage
Payment: clearly, a 3rd party license management solution will require you to get your check-book out. Depending on the cost of the solution, when compared with an honest comparison of the true internal cost of developing a bespoke solution, it will likely come out cheaper in the long run.
Integration and/or customization time and cost: an off-the-shelf solution is designed to serve a wider number of customers using the same product. As a result it may not fit your requirements exactly. As a result, you'll need to look at the trade-off between getting a purpose-built but likely more expensive customer tool with a purchased tool that may only cover 90% of your requirements.
Key questions to ask in this scenario are: can the 3rd party tool be customized to give you exactly what you want and if so, what are the costs of this?
There are three key types of software license management.
Software Key Based Solutions: These provide what is known as a licence key protection framework to protect the integrity of your software. They rely on license servers both on your premise and with the customer. These services are offered by providers such as Flexera and Reprise.
Subscription Management Tools: These allow the ability to efficiently manage subscription-based licenses, typically for lower-value items. They also bundle in payment automation, and basic user analytics and fraud-detection tools into the same package. Such services are offered by providers such as PayPal and Stripe.
Cloud Based Entitlement Solutions: Designed for fast-growing or Enterprise scale companies, these are used to help with improving your software management processes from end-to-end and include features relating to license management, user authentication, and analytics. API-based, they also come with applications allowing customer organizations to manage their own licenses as well as end users in B2C cases. This is the type of solution provided by 10Duke.
Deciding whether to build or buy is not a decision to be taken lightly. It can be very tempting for a company that writes software to start building its own license management tool. However, the solutions provided by 3rd party vendors have seen a wave of innovation in the past few years and cost effective, easy to integrate solutions that offer advanced features are now available with none of the hassle or cost of an internally built solution.
Before embarking on an internal self-build, we recommend checking out a couple of license management vendors to see what they can do. If you want to learn more about how our team at 10Duke can help with your software requirements, you can view our full list of solutions options from here along with our licensing solution - 10Duke Entitlements.